AI Integration Sprint • 6 weeks
AI customer support automation for Law firmsCape Town, South Africa
Deflect repetitive questions, draft replies, and escalate safely with human-in-the-loop controls.
Founding cohort: $1,500 (50% off) for first 5 clients • Standard: $3,000 one-time
Explore: all law firms pages in Cape Town • ai customer support automation across industries in Cape Town
Week 1: Map workflows
Constraints, data, tools, and success metrics.
Weeks 2–5: Build prototype
Implement the use case with guardrails and iterative testing.
Week 6: Framework + rollout
Implementation framework, SOPs, and a rollout plan.
Common bottlenecks in Law firms
- • Intake and triage consumes expensive attorney time
- • Documents arrive unstructured and hard to route
- • Risk of inconsistent responses or missed deadlines
Workflows we typically touch
- • Client intake
- • Document review preparation
- • Matter updates and status emails
Integrations: Email, Document storage, Case management exports, Calendars
What you get
- • Working prototype tailored to law firms
- • Implementation framework (architecture + SOPs + rollout plan)
- • Human-in-the-loop guardrails (escalation + auditability)
How this use case works
Outcomes
- • Faster responses
- • Reduced support load
- • Consistent replies
- • Clear escalation
Guardrails
- • Human approval for risky cases
- • Escalation paths
- • Auditability/logging
Implementation approach
- • Map your top question categories and escalation rules
- • Build a knowledge base layer (RAG) over your docs
- • Add safe routing: draft → approve → send (when needed)
Compliance & safety notes
- • Confidentiality
- • Access control
- • Audit logs
More use cases in Cape Town
Same city + industry (law firms), different workflows.
Same use case, other industries
Same ai customer support automation approach, adapted to different vertical workflows.
FAQ
Do you operate in Cape Town?
We work remotely with teams across regions. The free assessment clarifies whether the sprint is a fit for your workflows.
Is this only for Law firms?
No — this page is tailored to law firms, but the sprint works for any SMB with repeatable workflows.
Is this safe for privileged information?
We design for confidentiality: minimal access, strict permissions, and human-in-the-loop guardrails.
Will AI give legal advice?
No. The sprint focuses on drafting, triage, and workflow automation—attorneys remain the decision makers.
Will it hallucinate?
We design for safety: retrieval-based answers, clear escalation, and human approval where required.